Artificial intelligence (AI) is expected to change what we know about customer satisfaction and service quality. This review reveals that in addition to the typical antecedents of satisfaction described in the literature (i.e. expectations, performance, and disconfirmation), new drivers of customer satisfaction with AI-driven services have emerged. While service quality remains one of the most important determinants of satisfaction, AI has influenced the traditional dimensions of service quality and this influence can be seen in the new dimensions of service quality and the new models for measuring AI service quality.